FREQUENTLY ASKED QUESTIONS

Is my CycleBoard ready to ride out of the box?

Yes. Make sure to fully charge your battery before your first ride and read and understand the owners-manual and safety labels.

 

What is the minimum age required for riding?

CycleBoard is recommended for riders 18 years of age and older.

 

Do I need a license to ride my CycleBoard?

In most cases, you do not need a license. However, we encourage you to review your local rules and laws as each country has its own requirements. We strongly advise the use of safety equipment like helmets.

 

What is the max recommended rider weight for CycleBoard?

Sport = 200lbs, Elite/Elite Pro/Rover = 225lbs.

 

Can I CycleBoard in cold weather?

Riding in colder temperatures can affect the performance and battery range. Make sure your CycleBoard is always stored indoors.

 

Can I ride my CycleBoard on any terrain?

The Rover model is designed for all-terrain use. The Sport/Elite/Elite Pro models are designed for paved areas with some light off-road use.

 

What’s the best way to clean my CycleBoard?

Simply wipe it down with a wet cloth.

 

What countries do you ship to?

The CycleBoard can be shipped to most countries. If you don’t see your country listed on our checkout page, please email us at support@cycleboard.com for a shipping quote to your specific country

 

What kind of batteries do you use?

The CycleBoard uses rechargeable Lithium-Ion battery packs built exclusively with LG cells, very similar to those used in Tesla.
We have taken great care to ensure our battery packs are built to the highest standards of safety and performance.


What is your warranty and return policy?

CycleBoard offers a 1-year manufacturers warranty and 30-day return policy. Please see full details on our warranty and returns the page

 

How do I register my CycleBoard?

Please register your board Here

The Revolutionary Personal Electric Vehicle CycleBoard, Inc.| Newport Beach, CA | 800-517-0311